Reasons why HP Product Detection may not have found your product: Devices must be powered on to be identified. Devices must be connected either wirelessly or via USB. HP checks first for recently cached products; 'Retry' the check to find new devices; HP can only identify HP-branded products. Automatic detection often does fail- especially right now when HP is updating much about the site. Try this> How Do I Find My Model Number or Product Number Once you have your info. Check your warranty status Here. Use iLO Amplifier Pack Product Entitlement Reports to check your contract and warranty status for iLO Amplifier Pack managed devices. Sign-in above to add warranties to your profile Use your warranty products to find support or submit and manage support cases. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Recently my laptops Hp envy dv6 webcam was not wokring or even detected by softwares such as youcam, skype extra. Hp webcam not detected? Help me AM. Yeah - great solution - with one caveat - make a note of your.